FAQs

Payment Information

Q1: What payment methods do you accept?
A: We accept the following payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover.

Digital Wallets: PayPal, Google Pay, and Apple Pay.

Q2: Can I pay in a currency other than USD?
A: All transactions are processed in USD. If your card or bank operates in another currency, conversion fees may apply.

Q3: Why was my payment declined?
A: If your payment was declined, please:

Verify your card details or payment information.

Ensure sufficient funds are available.

Contact your card issuer or bank for further assistance.

Q4: Is my payment information secure?
A: Absolutely! We use industry-standard encryption and secure payment gateways to protect your personal and financial data.

Q5: Who can I contact for payment issues?
A: For any payment-related concerns, email us at  Info@finelineqp.com , and our support team will assist you.

Shipping Information

Q6: How long does it take to process my order?
A: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Q7: What shipping options do you offer?
A: We offer Standard Shipping, with an estimated delivery time of 4–7 business days.

Q8: Do you ship internationally?
A: Currently, we ship to all regions within the United States. For international shipping inquiries, email us at Info@finelineqp.com.

Q9: How do I track my order?
A: Once your order is shipped, a tracking number will be emailed to you.

Q10: What happens if my package is delayed or lost?
A: Contact us at Info@finelineqp.com , and we’ll work with you to resolve the issue promptly.

Returns and Refunds

Q11: What is your return policy?
A: We have a 30-day return policy. Items must be in their original condition, unworn, with tags, and in the original packaging. A receipt or proof of purchase is required.

Q12: How do I start a return?
A: Email us at Info@finelineqp.com o request a return. If approved, we’ll send a return shipping label and instructions. Items sent without approval will not be accepted.

Q13: Can I exchange an item?
A: To exchange an item, please return the original product and place a new order for the desired item.

Q14: How are refunds processed?
A: Once we receive and inspect your return, we’ll notify you of approval. Approved refunds will be issued to your original payment method within 10 business days.

Q15: What should I do if my refund hasn’t been processed after 15 days?
A: If it’s been more than 15 business days since your refund was approved, please contact us at  Info@finelineqp.com .

Other Queries

Q16: What should I do if my item is damaged or incorrect?
A: Inspect your order upon receipt and contact us immediately at Info@finelineqp.com  to resolve any issues.

Q17: Can I cancel my order?
A: Yes, you can cancel your order by contacting us at Info@finelineqp.com  within 24 hours of placing the order.

For further questions, feel free to reach out at Info@finelineqp.com . We're here to help!